Return and Refund Policy

Our Commitment to You

We want you to feel confident and comfortable when shopping with us. If there is any issue with your order, we’re here to help and will always aim for a fair and respectful solution.

Hygiene & Product Safety Commitment

We take hygiene and product safety very seriously.
All intimate items, such as panties, are brand new and never resold.
Returned intimate items are never put back into circulation, regardless of condition.

Hygiene & Intimate Items

Due to the intimate nature of lingerie and in the interest of hygiene and safety for all customers, lingerie items are generally not eligible for returns or exchanges once delivered.

We kindly ask you to review product details, sizing information, and images carefully before placing your order.

When Returns or Refunds Are Accepted

We are happy to assist and offer a replacement or refund in the following situations:

• You received incorrect items compared to your order

•  You received damaged or defective items while the items have not been worn, washed, damaged due to improper use, or altered

Please contact us within 7 days of delivery and provide:

• Your order number

• Clear photos showing the issue

Once approved, we will arrange a replacement or refund accordingly.

Refund Processing

• Approved refunds will be issued to the original payment method

• Please allow 5–10 business days for the refund to be processed by your bank or payment provider

Need Help?

If you’re unsure about sizing or have any questions before ordering, feel free to contact us at hey.wela.wela@gmail.com — we’re always happy to help you choose with confidence.