Terms of service

1. Overview

This website is operated by Wela Wela. Throughout the site, the terms “we”, “us” and “our” refer to Wela Wela.

By accessing our website and/or purchasing from us, you agree to be bound by these Terms of Service (“Terms”), including any additional policies referenced herein.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age or have reached the age of majority in your jurisdiction.

3. Products & Descriptions

We take reasonable care to ensure that all product descriptions, images, and details are accurate.
However, slight variations in colour, fabric texture, or fit may occur due to screen display differences or manufacturing processes.

All products are sold subject to availability.

4. Pricing & Payments

All prices are listed in the applicable currency and include GST where required by Australian law (if applicable).

We reserve the right to refuse or cancel orders where fraud, unauthorised transactions, or pricing errors are suspected.

5. Shipping & Delivery

Delivery times provided are estimates only and are not guaranteed.

We are not responsible for delays caused by:

Incorrect delivery information provided by the customer
Carrier delays
Customs or force majeure events

6. Returns, Refunds & Australian Consumer Law

Due to the intimate nature of lingerie products, we do not offer returns or exchanges for change of mind.

However, nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL).

You are entitled to a replacement, repair, or refund if:

The product is faulty
The product is not as described
The product has a major failure

If you believe your item is faulty, please contact us at hey.wela.wela@gmail.com within 7 days of receiving your order, including clear photos and order details.

7. Privacy & Discreet Packaging

We respect your privacy. All orders are shipped in plain, discreet packaging with no reference to product contents or brand name.

For details on how we collect and use personal information, please refer to our Privacy Policy.

8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the intellectual property of Wela Wela， and may not be used without written permission.

9. Prohibited Use

You agree not to use this website or our products for any unlawful purpose or in violation of any applicable laws or regulations.

10. Limitation of Liability

To the extent permitted by law, Wela Wela shall not be liable for indirect, incidental, or consequential losses arising from the use of our products or services.

This clause does not limit rights or remedies available under the Australian Consumer Law.